We want you to feel confident in your decision to enroll, and we are committed to showing up fully for every client we work with. That commitment runs both ways — which is why we have a clear and straightforward refund policy.

Before Sessions Begin

If you need to cancel before your Welcome & Alignment session has taken place, a full refund is available. Simply reach out to us at [email] and we will take care of it promptly and without question.

Once Sessions Begin

Once your Welcome & Alignment session has occurred, all payments are final. This is because your spot has been held, your practitioners have prepared, and the work has begun. We do not offer refunds for sessions completed or remaining once the program is underway.

In the case of extenuating circumstances, we are willing to have a conversation — but please know that exceptions are not guaranteed and are considered entirely on a case-by-case basis at our sole discretion.

Unused Sessions

Sessions not used within your 16-week program window are forfeited. We strongly encourage completing the program within 8–12 weeks — this is the window where the work builds most effectively and results are most consistent. Life happens, and we understand that — which is why we offer up to 16 weeks. Beyond that window, unused sessions cannot be carried forward or refunded. Again, in the case of extenuating circumstances, we are willing to have a conversation — but please know that exceptions are not guaranteed and are considered entirely on a case-by-case basis at our sole discretion.

If you have concerns about your ability to complete the program within the timeframe, please reach out to us before your window closes. We would rather hear from you early than have you lose sessions you paid for.

Questions?

We are real people who genuinely care about your experience. If anything is unclear or you have concerns before enrolling, email us at [email] — we respond personally.